Your Role
As part of a multicultural, dynamic team you will be responsible to
provide international clients with a high level of customer service by
carrying out the following tasks:
- Delivering excellent customer service by ensuring orders are processed
in a timely and accurate manner
- Order entry and data maintenance in SAP
- Coordination of international deliveries in collaboration with the
logistics department
- Regularly monitoring and following up on deliveries to ensure a
maximum level of customer satisfaction
- Handling claims and escalating issues when needed
- Working together with internal stakeholders to improve customer
service processes
Requirements
- At least 3 years of solid working experience in a similar position
(customer service, order processing, sales support)
- Past experience in an multicultural organization with a global client
base is preferred
- Fluency in English (written and spoken), any other language (German,
Mandarin, Korean etc.) is an asset
- Experience with ERP system (eg. SAP), MS Office (Excel in particular)
and general IT-Affinity
- Strong communication skills and customer orientated personality
- Ability to grasp the bigger picture and to think "outside of the
box"
- Agile and independent approach to work with a "can-do" attitude
- Reliable team player with an global outlook
About This Client
Our client is a global consumer goods company with its international
operations hub based in the Zurich area. As an addition to the Travel
Retail Department we are currently looking for an experienced and
motivated customer service coordinator.
The inclusive culture of the company embraces diversity of thought and
empowers individuals to think as entrepreneurs. The selected candidate
will also be awarded with competitive benefits, services and resources.
Our client is a global consumer goods company with its international
operations hub based in the Zurich area. As an addition to the Travel
Retail Department we are currently looking for an experienced and
motivated customer service coordinator.
Contact
Olivia Boyd
salesadminparsing@pagepersonnel.ch
+41445639553