Internship in Case Investigation & Resolution Support

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Internship in Case Investigation & Resolution Support

Who We Are

Roche Diagnostics in Rotkreuz is one of the world’s leading providers of diagnostic system solutions for clinics, laboratories and doctors’ offices. Rotkreuz is home to Roche Diagnostics International and Roche Diagnostics (Switzerland) Ltd.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

The position

The cobas Liat Systems Complaint Investigation and Resolution (CIR) team performs global case handling on customer inquiries and complaints within Roche Molecular Solutions for a set of medical devices in commercial and hospital labs.

In this position you will be working alongside global case handling experts and, under their guidance, you will assist them with the evaluation, investigation and resolution of customer complaints and inquiries for hardware or software issues.

Your main tasks would include:

  • Under guidance, perform case handling on customer inquiry and complaint cases for one of our systems (cobas Liat).
  • Routine communication in the case handling IT system with local Roche case handlers worldwide for information request, case status updates and final conclusion.
  • Verification of issue root cause by executing routine investigations.
  • Representation and communication on status of individual cases in CIR team or interfacing meetings.
  • Maintain own formal training up to date (highly regulated industry requirement).

To be successful in this role you have to fulfill the following criteria:

You’re someone who has an independent interest in technology and the willingness to explore technologies new to you. You have a genuine enthusiasm and commitment to problem solving and can communicate your ideas easily to varied audiences. In order to be successful in this position you have a detailed-oriented working style and the ability to effectively prioritize tasks if needed.

  • You are currently enrolled or have recently graduated with a degree in the field of Engineering, IT or Business
  • You have good general IT knowledge
  • You think critically, have good reasoning abilities and a problem solving mindset
  • You are communicative, flexible and patient
  • Excellent spoken and written English, knowledge of German advantageous

Start date: October 2020 or upon availability

Workload: 100%

Duration: 9 months

Did we arouse your interest? .Then we look forward to receiving your complete application documents (letter of motivation, CV, job references, diplomas, etc.).

Roche ist ein Arbeitgeber, bei dem Chancengleichheit zählt.

Berufsförderungs- & Entwicklungsprogramme, Berufsförderungs- & Entwicklungsprogramme > Praktikum

Wer wir sind

Roche Diagnostics International AG in Rotkreuz ist ein weltweit führender Anbieter diagnostischer Systeme für Kliniken, Labors und Arztpraxen. In Rotkreuz arbeiten mehr als 2200 Personen, womit dieser Standort zu den wichtigsten von Roche Diagnostics zählt. Mehr dazu.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.


  • StandortSchweiz,Zug,Rotkreuz
  • Funktion Berufsförderungs- & Entwicklungsprogramme
  • Subfunktion Praktikum
  • Arbeitszeit Vollzeit
  • Funktionsebene Entry Level
  • Art der Anstellung Temporär (Befristet)
  • Firma/ Division Diagnostics
  • Posted since 2020/10/13
  • Job-ID 202008-121131

Kontaktieren Sie uns

Paolo Gulleri

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Am 13.10.2020 veröffentlicht. Originalanzeige