Technical Customer Consultant
Fair pay
We provide a fair salary that is in line with the market. Our transparent salary system is based on the achievement of common, uniform goals.
Job location
In this 80 to 100% job you have the possibility to work partly from home.
You do not travel regularly.
Flexible working models
We can offer the working model to suit you, whether you’re a night owl or morning person and whether you’re looking to work full or part time. We also give you the option of purchasing additional days’ leave.
Individual training
We support your personal and professional development with a comprehensive programme of internal and external training.
Team
The team is made up of 17 employees with various skills, seven of whom are working as Technical Customer Consultants.
The themes
Swisscom’s corporate values and our portfolio of products and services are important for you. With you onboard, we can guarantee optimum functioning of planning, implementation and operation of the ICT infrastructure. Within a dedicated team serving key national and international accounts, you are the first point of contact for ICT infrastructure faults. You carefully handle fault reports over the phone or in writing, implementing the appropriate measures. As the person in charge of organisation and coordination within the fault management process, you deal with the flow of information with major customers and stakeholders.
Your professional profile
-
Diploma (FCC) in IT/ICT or equivalent diploma
-
Initial experience in customer service or ICT assistance
What else sets you apart
- Interest in ICT, willingness to work in a team on a 24/7 basis, networking-oriented
-
Fluency in written and spoken German or English
- Good communication skills
- Can cope well under stress
- Willing to handle customers’ complaints
Olivia
Talent Acquisition Manager
+41 58 221 47 19
Job number: 11325