Traineeship Client Success

Who are we?

Batmaid.com is the UBER for home cleaning in Switzerland and Luxembourg. We offer the easiest way to hire a trusted, insured and declared professional cleaning agent in a few clicks.

We are a double sided, vertical internet platform that pairs cutting edge technology, startup mindset and 5-star customer service. We optimize every aspect of the home-cleaning industry.

We are currently focused on the B2C market with more than 10’000 clients and 1’000 maids all over Switzerland and Luxembourg. We are growing rapidly every month and will soon extend to the B2B cleaning business and our platform to offer other services such as plumbers or electricians.

Our goal is to become #1 platform for home services in Switzerland.

Our team is composed of 30 conquerors with strong academic backgrounds as well as entrepreneurial and managerial experience.

Our mission

Our mission is to revolutionize the home cleaning industry. For too long, home cleaners have missed recognition in their hard work and have suffered from the injustice of the black market.

We see it as our duty to legitimize an industry with the goal to change the perception of cleaning agents. We want to create a more responsible world.

We strive to improve the working conditions of cleaners and offer an end-to-end hotellike experience for the best value for money and consequently bring a smile on the face of every party involved.

We aim at providing the best client experience in terms of user-friendliness of our platform, reliability and quality of our services paired with an unparalleled customer support.

Your mission

You will work under the supervision of our 10 years experienced COO to ensure the continuity and quality of the service experience. Your role is crucial because it makes our entire business work. The client and agent retentions are of a paramount importance for our platform.

• Constantly coach our 1’000 maids with care and cleverness
• Offer customized solutions to our 10’000 clients
• Negotiate with maids and clients to fix last minute issues
• Work with the top management (COO) to solve complex cases
• Become a pro in execution/time management/team playing and much more!

Your weapons:

• Ambitious & committed
• Exceptional interpersonal skills
• Focused on self-improvement
• Very comfortable with phone and email communication
• Strong exposure to client relationship
• Proactivity and out of the box thinking with an extreme attention to details
• Fluent in French or German. English mandatory.

Additional information and treats:

• 6-month full-time position
• Receive loads of responsibilities from day 1 and coaching from your devoted manager
• Young and extremely dynamic Team. Many after-works, events and team building!
• Place to learn, grow and surpass yourself. Unique skills to be developed
• Ski weekend in Verbier
• Our Lausanne office is in the biggest co-working space in Switzerland: Gotham