Temporary Junior Helpdesk L1

Your Role

• Act as the ICT expert, provide answers when needed as per Service Level Agreement

• Collaborate closely with the ICT L2 team to ensure adequate ICT answers

• Redirect users to the Global Service Desk support when needed

• Report recurrent questions to ICT L2 team to enhance Global Service Desk knowledge

• Ensure a high level quality of content for answers by using templates and consistent vocabulary

• Update the ICT answers database when changes are made to solutions, processes, or policies

• Increase end-users ICT knowledge awareness and promote official standards

Requirements

• International Organization

• Challenging environment

• Minimum 1 year of professional experience in the IT service desk field in a global organization

• Very good knowledge of English and French (written and spoken)

• Very good writing skills

• Proven interpersonal skills and able to interfere with different teams (internal or external)

• Good organization and planning skills

• Discipline and timeliness

• Very good listening and communication skills

• Affinity for teamwork and strong collaborative attitude

About This Client

Our client is an international organization based in Geneva.

International Organization

Challenging environment

We are currently looking for an immediately available junior candidate for a Helpdesk Level 1 role in Geneva.

Contact

Clemence Guillet

technologyparsing@pagepersonnel.ch

0225943114