Customer Relationship Manager ZGEBS 80-100%

Beschreibung

The Customer Relationship Manager ZGEBS (Zurich Global Employee Benefits Solutions) builds and maintains relationships with large corporate customers, specifically global companies with operations across multiple countries. The CRM will be managing highly complex employee benefit offerings including multinational pooling, captive insurance and international programs. In addition, the CRM will be working directly with the customers’ organization or in collaboration with international employee benefit consultants and will be spending approximately 50% of his/her time identifying and developing opportunities to expand portfolio of international employee benefit plans for existing customers. She/he will be collaborating with globally-based internal and external partners to facilitate local agreement of terms & conditions and service and to communicate customer expectations.

Your Role

As a Customer Relationship Manager your main responsibilities will involve:

• Building and maintaining a strong working and trust-based relationship with each customer in your portfolio
• Developing and nurturing relationships with key customer contacts and employee benefit consultants
• Identifying, analyzing and facilitating business development opportunities across Zurich businesses, adhering to standard new business development approaches and tools, including pipeline management
• Acting as the customer’s single point of entry into the Zurich organization, taking overall responsibility for the customer within Zurich, escalating their issues as required and facilitating relationships with other Zurich subject matter experts
• Establishing a consistent view of the customer across all Zurich businesses and institutionalizing customer relationships at all appropriate functions, levels and territories
• Maintaining an oversight of service delivery to the customer ensuring service expectations are fulfilled

Your Skills and Experience

As a Customer Relationship Manager your skills and qualifications will ideally include:

• Bachelor and/or a Master’s degree, or related direct work experience
• Experience in (international) employee benefits industry, customer service, insurance and international business is strongly preferred
• Ability to act independently and to operate effectively in a complex organizational set-up
• Excellent written and spoken English, French (native speakers preferred) and German a big plus.
• Communicative, flexible and business fluent personality with strong analytical and good presentation skills
• Efficient and persistent working methods

Additional Information

Primary work location is Zurich, Switzerland. The travel requirement is up to 20%.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Patrick Weymann is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers place their trust in our products and services. Our 54,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Information for recruitment agencies

Zurich accepts no unsolicited applications from recruitment agencies for this position. We therefore request that recruitment agencies do not submit any candidate documents either via our employees or through our online career portal.

We refuse any responsibility for unsolicited applications as well as any associated fees. Thank you for your understanding.

Primärer Standort:Schweiz-Zürich-Zürich

Beschäftigungsart:Vollzeit

Reisebereitschaft:Ja, 20 % der Zeit

Stellenangebot:11.05.2017

Rücknahmedatum:Laufend