Graduate Talent Program 2018 - Business Project Manager CRM

Switzerland - Zürich

Digital, Management and Business Support, Process, project and program management

Personal & Corporate Banking

Job Reference

165143BR

City

Zürich

Type

Graduate GTP/Full-Time Analyst

Your role

Are you digital? Would you like a new challenge in an innovative & challenging environment?
We are looking for a self-driven GTP who enjoys working in a dynamic, innovative, diverse environment and wants to have an impact in the area of Multichannel Management & Digitization and help us enhance our digital capabilities for clients and client advisors.
Our CRM capabilities (e.g., Client Relationship Management, Profiling, Contact Management) within the Channels (e.g., e-banking, mobile banking, Client Advisor portal) are continuously being further digitized and improved.
Key activities include:

• Support and lead projects / subprojects in the area of Client Relationship Management (CRM)
• Analyze and shape complex front-to-back business processes to improve the user experience of end clients, internal client advisors and marketing employees
• Detailed specification of business requirements; sounding and consolidation with various stakeholders in marketing, front-office, legal, compliance, risk and IT in CH, DE and APAC
• Project leadership through all phases from business idea to rollout: writing of business cases and business requirements, communication and training material, organization and execution of testing activities from the user point of view, roll-out planning and execution
• Sounding and consolidation of business requirements with various stakeholders in marketing, front-office, legal, compliance, risk and IT
• Recognize opportunities to enhance today’s Client- and Advisor Experience across digital touch points and drive concrete implementation projects in the CRM area

Graduate Talent Program
Our Graduate Talent Program (GTP) lasts 18 months. You’ll be directly involved in day-to-day operations, working with professionals and gaining first-hand experience of our business.

As well as on-the-job learning, you’ll get training on the financial markets, our products and other core business topics. Rotational assignments are a key part of the program. By taking on other roles in related departments, you’ll gain a wider perspective.

Besides all that, you’ll attend networking events, cross-business classes and social occasions where you’ll get to know us.

To learn more about our Graduate Talent Programs, click here.

Your team

The role is embedded in UBS strong Multichannel & Digitization Team, working out of Zurich. Within Multichannel Management & Digitization (MM&D) we define and drive the execution of the multi-channel strategy and the digital transformation of UBS to become a leading multi-channel bank. The CRM team within MM&D defines, manages, functionally supports and further develops capabilities in the area of CRM like Profiling, Contact Management. This role will become an integral part of our team of highly motived, dynamic and result oriented project manager.

Your experience and skills

You need have completed your bachelor’s or master’s degree with banking/finance or technical background.

In particular, you have:

• banking business/process understanding, preferably in Wealth Management and Retail Banking
• experience in project management in banking environment and strong affinity with digitization and advisory solutions
• strong analytical and conceptual skills
• very good skills in MS Office (particularly PowerPoint)
• good communication skills, comfortable interacting with colleagues at all levels
• excellent German and English (written and oral)

But we’d like to also see evidence that you can:

• analyze a problem, take a view and come to a decision
• well versed in communicating and interacting with various stakeholders to successfully lead solutioning processes with stakeholder groups
• highly engaged and able to prioritize own workload on a daily basis and work under pressure

Perhaps you’ve organized a fundraising event or taken part in team sports? Or persevered and passed an exam in a subject you found challenging? Think about how things you’ve achieved match the skills we’re after.

Your colleagues

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That’s what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

What we offer

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Why UBS? Video

Take the next step

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.