Intern Customer Insights (m/f - 100%)

Reference Code: 7250

Intern Customer Insights (m/f - 100%)

Schaffhausen, SH, CH

Trainee/Intern

Since 1868, the Swiss watch manufacturer IWC Schaffhausen has been crafting exquisite Haute Horlogerie, in which the highest precision is combined with exclusive design. As one of the world’s leading brands in the luxury watch segment, our long-established company daily upholds the pioneering spirit and the innovative talent that underlie our success.

WE RECRUIT

To support our newly set up E-com, Digital Experience & Global Customer Insights Department at our headquarters in Schaffhausen we are looking for a

Intern Customer Insights (100%)

The primary focus of this internship is to support the gathering and analysis of customer insights from various channels and touchpoints. In addition to analyzing these sources, you will help to coordinate various tactics and tools that will spread the customer listening path to new channels and markets. You will be responsible for providing reporting to the wider organization as well as supporting and setting up customer centric digital projects. In this position, you are exposed to the voice of the customer on a daily basis and are able to share it directly with decision makers.

Start: ASAP

End: 30.03.2019

YOUR RESPONSIBILITIES

• Drive and support all initiatives with regards to customer insights
  • Support and define all processes related to collecting customer insights: Survey design, survey set up and -testing, coordination with agency, etc.
  • Coordinate roll out of customer listening path into different channels and markets
  • Conduct quantitative and qualitative research to inform and impact top management across IWC on strategic decisions and prioritization
  • Train markets and departments on usage of customer insights and spread customer centric mindset across the organization
• Reporting & Follow up
  • Develop and maintain top management reporting dashboard for the customer listening path and be the voice of the customer in monthly prioritization meetings
  • Ensure and coordinate that client requests are sufficiently followed up with across departments and markets
• Project management
  • Help coordinate digital projects based on customer insights

YOUR QUALIFICATIONS

• University degree in Business, Economics, Psychology, Business Informatics, Computer Science
• Hands-on personality that is used to work independently and has a strong business acumen
• First practical experience is required: Familiarity in project-based, analytical settings a plus, e.g. consulting, customer insights/research, digital, e-commerce
• Business fluent English skills are required, German is a plus

WE OFFER

IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.