Retail Operations Manager - APAC (m/f/x - 100%) Neu

Dieses Inserat ist leider ausgelaufen
Aber es warten noch tausend andere spannende Inserate auf Dich.
Neue Suche starten

Reference Code: 39881

Schaffhausen, SH, CH


Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

To support our Global Retail Operations department at our headquarters in Schaffhausen we are looking

for a

(M/W/X - 100%)

The Retail Operations Manager APAC is responsible for achieving the aspired level of Retail Sales within the APAC Retail network, defining strategy and implementing projects based on APAC Brand and Retail targets together with market (China, Hong Kong & Macau, Korea, SEA, Taiwan) teams. The role is allocated within the central Retail team and acts as a facilitator between local boutiques, market teams and various HQ stakeholder and reports directly to the Department Manager Retail Operations.

Start: ASAP

Duration: Permanent


Objectives & Priotities:

  • Identification and translation of local client demand into central Retail actions and initiatives
  • Connecting link between IWC local retail operations, Richemont group and IWC HQ stakeholder to ensure market adequate development and implementation of retail tools
  • Co-ownership of all relevant Retail KPIs for the region and ensuring smooth, efficient and profitable operations of IWC’s internal boutiques within the APAC region to maximize client satisfaction and secure budget-achievement


  • Coaching of local market to support them in achieving their individual KPIs and targets based on field-experience and best practices from global markets
  • Set-up of different sales reports and sharing them with the APAC markets
  • Leading quantitative and qualitative omnichannel initiatives to enhance the IWC client experience
  • Drive consistency across all APAC boutiques and HQ guidelines in terms of operational processes together with central Marketing, CX and Sales team
  • Sharing best practice and support in the implementation between all of IWC’s boutiques in the region
  • Definition of job-profiles for boutique-staff and support of local teams in adequate recruiting
  • Design and implementation of individual incentive schemes for boutique staff in line with market priorities
  • Active involvement in the APAC network evolution strategy in close collaboration with CCO, CFO and Sales Management team


  • +8 years of Retail management and boutique experience in different markets
  • Full business proficiency in English and Mandarin, additional language skills are beneficial
  • Expert knowledge of SAP/DARE and Salesforce systems (front- and back-end)
  • Strong leadership and interpersonal skills within Asian and European environment
  • Strong ability to read numbers and translate them into practical concepts
  • Highly stress-resistant personality that easily communicates in an international environment


IWC offers a challenging working environment: the company’s roots are in Switzerland, but it is a successful international player. We maintain our tradition, yet we are always on the lookout for innovations and ways to improve. Change management, education, further training and personal development are therefore of key importance for our long-term success.

Am 28.11.2021 veröffentlicht. Originalanzeige