Working Student in Customer Care - DACH Region (Part-time)

General

Oyster Lab uses qualitative research methods to solve real needs of customers, and build products that combine great design and outstanding user experience. We develop digital platforms enabled by complex data and deep technologies such as Internet of things, artificial intelligence or distributed networks. With our deep understanding of the energy sector and digital economies, we build business models that are lean, connected and scalable.

We are now looking for a working student to support us as a customer care agent for one of our startup companies. You will contribute in turning Oyster Lab into one of the fastest and most innovative company builders in the energy and e-commerce sector.

Join our international team of people who are strategic, transparent, supportive and encouraging. We maintain a start-up spirit with low hierarchies, yet enjoy the amenities of a grown-up enterprise.

Tasks

Your mission
• Provide friendly first-level support via phone, e-mail or chat during regular business hours
• Process orders and complex inquiries from customers in Germany and Switzerland
• Answer questions related to electric mobility (vehicles, charging, wallbox set-up etc.)
• Escalate technical issues to our experts and electricians
• Manage and update customer accounts and contracts
• Manage customer data through our CRM system

Education

Your profile
• Currently enrolled as a university student
• Friendly character and excellent communication skills
• Ability to work independently, and to learn and apply new knowledge
• Passion for electric mobility and everything related to it
• Passion for working in a startup environment where constant change is the norm
• High German and Swiss German language fluency
• English language fluency is a plus
• Intermediate French language skills are a plus
• Driver's license for Switzerland is a plus, so that you can experience the product you’re supporting

Benefits

Your opportunity
We offer you modern terms of employment and an interesting and multifaceted area of responsibility in an exciting, dynamic environment. Have we sparked your interest? Then please apply using our job application portal. Applicants from recruitment agencies can only be considered upon prior arrangement by telephone.

Extras

About Alpiq
Alpiq Holding Ltd is a Swiss energy company operating throughout Europe. Its activities include the generation and supply of electricity, energy trading, energy management, energy services as well as energy technology. Alpiq Blue Energy AG is a subsidiary of Alpiq Holding Ltd. and develops digital solutions and new service models in the energy industry.