Internship Account Management - Customer Success

Founded in 2015, Avrios makes mobility work for business. We are a rapidly globally growing software startup providing our clients with an intuitive SaaS platform to manage their corporate mobility.

With over 600 clients, including market leaders in sports goods, FMCG, pharma, consulting and machine manufacturing, we are proud to call ourselves one of the fastest growing startups in Switzerland. We call Zürich our home but, with a team of 55 people, featuring over 18 nationalities, we are a group of talented people from all over the world.

Fostering a truly open and progressive company culture, combined with state-of-the-art engineering and creative approaches to marketing — working at Avrios is a powerful mix of purpose, challenge and most of all fun.

Sounds interesting? Keep reading!

These will be your tasks:

You are the helping hand, the friendly voice, the rock our customers can count on. With your well-founded product understanding (which we teach you), your patient and friendly personality and your clear and flawless written communication, you’re motivated to support our customers via our live chat. We have a fast growing customer base which means there are more and more people out there that have questions and could use your help. It is your job to be there for them whilst at the same time understanding where these questions come. With these insights you create a knowledge database that our customers can access to find their answers themselves, reducing the need to ask us directly.

In short:

• You take care of all support chats for German-speaking customers
• Based on your interactions, you create an information database that our users can access
• You learn all the ins- and outs of Customer Success at a fast-growing software startup and develop yourself into a full-time account manager

You’re offering these qualifications:

• German at native language level
• Untiring patience and friendliness (very good service mentality)
• Interest in understanding software
• Structured and reliable personality
• A Bachelor degree

We’re offering these benefits:

• A 6-month internship with the goal to stay as a fulltime account manager
• The ability to structure our support and build the best knowledge base that the software world has seen
• You will learn in detail how a customer success department of a modern software company works
• You will learn how to deal with software users in a service-oriented manner
• The freedom to influence a rapidly growing international start-up
• A unique and structured training program with many workshops and on-the-job mentoring
• An incredibly dedicated, intelligent and experienced team
• A great culture that encourages open feedback and a flat hierarchy
• Centrally located offices in the heart of beautiful Zurich